Shipping policy
Last updated: June 12, 2026
Thank you for shopping with Lighter Patches by Lighter Labs. This Shipping Policy explains how orders placed through lighterpatches.com are processed, fulfilled, shipped, and delivered.
This website is operated by AIMIRI LTD, trading as Lighter Patches by Lighter Labs.
1. Where We Ship
Our primary target market is the United States.
We may also offer shipping to other countries or regions where available at checkout. If your location is not available at checkout, we may not currently ship to your country or region.
We reserve the right to restrict, suspend, or cancel shipping to any location at any time due to logistics limitations, customs restrictions, regulatory requirements, carrier availability, or other business reasons.
2. Shipping Rates
Shipping rates are shown at checkout before you complete your order.
Shipping rates may vary depending on your location, selected shipping method, product availability, fulfillment location, carrier rates, order value, package weight, and promotional conditions.
Unless expressly stated otherwise at checkout, shipping charges are non-refundable once an order has been shipped.
3. Order Processing Time
Please allow 1–4 business days for your order to be processed before it ships.
Orders are not typically processed or shipped on weekends or public holidays.
During periods of high order volume, promotional launches, holidays, supplier delays, warehouse delays, inventory delays, or events outside our control, processing times may be extended.
4. Shipping Origin and Fulfillment
Orders may be fulfilled by our third-party fulfillment partners, domestic warehouses, international warehouses, suppliers, manufacturers, or logistics providers.
Depending on product availability and your shipping address, products may ship from fulfillment centers located in the United States or from international fulfillment centers.
If your order contains multiple items, bundles, or multiple units, the items may occasionally ship separately depending on supplier, warehouse availability, package size, product availability, and fulfillment timing. If this happens, you may receive separate tracking numbers for each shipment.
5. Estimated Shipping Times
Delivery times depend on the product, shipping origin, destination address, carrier service, customs processing, warehouse availability, local delivery conditions, and other logistics factors.
Estimated delivery times after order processing are generally:
United States — U.S. fulfillment center:
Approximately 4–8 business days after processing.
United States — international fulfillment center:
Approximately 12–20 business days after processing.
International shipping, where available:
Approximately 10–25 business days after processing, depending on destination country, customs clearance, local delivery services, and logistics conditions.
These delivery times are expected estimates only and are not guaranteed. Total delivery time includes both order processing time and shipping transit time.
Delivery may take longer during peak seasons, holidays, promotional periods, customs inspections, carrier disruptions, local delivery delays, weather events, supplier delays, warehouse delays, or other circumstances outside our reasonable control.
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.
Please allow 1–4 business days for tracking updates to appear in the carrier’s system after the tracking number has been issued.
If your tracking link does not work immediately, this usually means the carrier has not yet scanned or updated the shipment.
If you have not received tracking information within a reasonable time after your order has shipped, please contact us at support@lighterpatches.com with your order number.
7. Order Changes, Address Changes, and Cancellations
You are responsible for reviewing your order details carefully before placing your order, including your shipping address, billing details, product selection, quantities, and subscription terms.
Once an order has been submitted, we cannot guarantee that changes, cancellations, address corrections, or product substitutions can be made.
If you need to request a change or cancellation, please contact us immediately at support@lighterpatches.com with your order number. We will do our best to assist, but if your order has already entered processing, been sent to fulfillment, or shipped, we may be unable to modify or cancel it.
We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, we may not be able to modify, redirect, or recover the shipment.
If a package is returned to us due to an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping costs required to reship the order.
We do not guarantee refunds or replacements for orders lost or undeliverable due to incorrect or incomplete shipping information provided by the customer.
9. Customs, Duties, Taxes, and Import Fees
Depending on your location, customs duties, import taxes, tariffs, brokerage fees, VAT, or other charges may apply to your order.
Unless expressly stated otherwise at checkout, these fees are not included in the product price or shipping fee and are the responsibility of the customer.
For international orders, customs authorities in your country may inspect, delay, hold, or reject packages. We are not responsible for delays or additional charges caused by customs processing.
If you refuse delivery or fail to pay required customs duties, import taxes, or fees, your package may be returned, delayed, abandoned, or destroyed by customs or the carrier. In such cases, we may be unable to issue a refund.
10. Lost, Delayed, or Stolen Packages
Delivery times are estimates and may vary due to factors outside our control, including but not limited to:
- carrier delays;
- customs clearance;
- weather conditions;
- incorrect or incomplete addresses;
- high shipping volume;
- local delivery disruptions;
- international logistics issues;
- holidays;
- events outside our reasonable control.
If your package appears delayed, please first check the tracking information provided by the carrier.
If your package has not arrived after the estimated delivery window, contact us at support@lighterpatches.com with your order number, and we will help review the situation.
If a package is marked as delivered by the carrier but you did not receive it, please check with household members, neighbors, reception areas, mailrooms, local postal offices, and the shipping carrier. We may request that you file a claim directly with the carrier.
We are not responsible for packages that are lost, stolen, misplaced, or taken after the carrier has marked them as delivered to the address provided at checkout, unless otherwise required by applicable law.
11. Damaged, Incorrect, Missing, or Tampered Packages
You are responsible for inspecting your order promptly upon delivery.
If your order arrives damaged, incorrect, missing items, or appears to have been tampered with, please contact us at support@lighterpatches.com within forty-eight (48) hours of delivery.
Please include:
- your order number;
- photos of the package;
- photos of the product;
- photos of any damage or tampering;
- a description of the issue.
Failure to notify us within this timeframe may affect our ability to offer a replacement, refund, or other resolution.
12. Risk of Loss and Ownership
Risk of loss for products passes to you once the products are transferred to the shipping carrier, unless applicable law provides otherwise.
Ownership of products passes to you only when we have received full payment for the products and the products have been delivered to you, whichever occurs later.
13. Refused, Returned, or Undeliverable Packages
If a package is refused, returned, abandoned, or undeliverable due to customer action or inaction, including but not limited to:
- incorrect address;
- incomplete address;
- failure to collect the package;
- refusal of delivery;
- unpaid customs duties, taxes, or fees;
- inability of the carrier to complete delivery;
the customer may be responsible for any return shipping fees, reshipping fees, handling fees, carrier fees, customs fees, or other costs incurred.
Refunds for returned or undeliverable packages are not guaranteed and may be reduced by shipping, handling, fulfillment, customs, or carrier costs already incurred.
14. Unauthorized Resale Orders
Our products are sold for personal use only.
We reserve the right to refuse, cancel, limit, or hold any order that we believe, in our sole discretion, may be intended for unauthorized resale, redistribution, commercial resale, marketplace resale, or other unauthorized purposes.
We may also limit quantities purchased per customer, household, account, payment method, billing address, or shipping address.
15. Shipping Delays Outside Our Control
We are not liable for shipping delays caused by events outside our reasonable control, including but not limited to carrier disruptions, customs delays, supplier delays, warehouse delays, weather events, labor strikes, natural disasters, public health events, regulatory changes, payment processor issues, Shopify or third-party platform outages, or international logistics disruptions.
If such events affect delivery, we will use reasonable efforts to assist where commercially practical.
16. Contact Us
If you have questions about this Shipping Policy or your order, please contact us:
AIMIRI LTD
Trading as Lighter Patches by Lighter Labs
Company Registration Number: 207121444
VAT Number: BG207121444
Registered Address: 1 Varba Street, 2348, Golemo Buchino, Pernik District, Bulgaria
Website: lighterpatches.com
Customer Support Email: support@lighterpatches.com